How to Put Google Authenticator on Your New Telephone (A Guide for Those of Us Who Remember the Titanic Being New)
By Someone Who Has Lived 190 Years and Would Like the Codes to Just Appear, Thank You Very Much
Dear reader,
If you are reading this, then like me, you were born in a time when a "telephone" was a piece of furniture, and the idea of carrying one in your pocket would have been treated as a symptom of something. And yet, here we are. The bank wants codes. The email wants codes. Everything wants codes. So let us sit down together, you and I, pour a cup of tea, and walk through this slowly. We have time. We have all the time in the world.
What in the Sam Hill Is Google Authenticator?
Google Authenticator is a little program — an "app," as the young people say — that lives on your telephone and shows you a set of six numbers. These numbers change every thirty seconds, like a very fast calendar. When the bank asks, "Are you really you?" you read it the six numbers, and the bank says, "Ah yes, welcome, person who is you."
The trouble begins when you buy a new telephone. The little number-machine does not magically jump over to the new telephone on its own. It must be moved, the way one moves a bird to a new cage, except the bird is invisible and the cage is made of glass and lightning.
Here is how we do it.
Before You Do ANYTHING: Do Not Throw Away the Old Telephone
I cannot say this loudly enough. Do not give the old telephone to your grandson. Do not trade it in for a discount. Do not drop it in the pond, no matter how satisfying.
The old telephone holds your number-machine. We need it awake and working until the very end. Set it beside you like a loyal old dog. We will say goodbye to it later.
Step 1: Put on Your Reading Glasses
This is not a joke step. The numbers on these telephones are printed smaller than a church mouse's handwriting. Put on the glasses. Sit in a good chair, near a good light. If you have a magnifying glass, keep it handy. Dignity is important, but so is seeing.
Step 2: Find the Little Store on the New Telephone
On the new telephone, there is a place where programs live, like a general store where everything is free but nothing is simple. On the telephone made by Apple, it is called the App Store, and its picture looks like a little blue "A" made of popsicle sticks. On the other kind of telephone, it is called the Play Store, and its picture looks like a sideways triangle wearing a fancy coat.
Tap it once with your finger. Not hard. These things are very sensitive. My granddaughter taps them like she is swatting flies, but you and I were raised with manners. A gentle tap.
Step 3: Ask the Store for "Google Authenticator"
At the top of the store, there is a little window where you may type, with a picture of a magnifying glass beside it, as if to say, "Yes, we too find this all very strange." Type the words:
Google Authenticator
A list will appear. Choose the one made by "Google LLC." It has a picture of a gray lock, or a gray something-or-other. The pictures change like fashion. When in doubt, squint and choose Google's own.
Then press the button that says Get or Install, and wait. Waiting is something we are excellent at. We have waited for bread to rise, for letters from the war, for dial-up internet. This waiting is nothing.
Step 4: NOW — Two Roads Diverge, and We Must Choose the One That Is Not on Fire
Here is the part the young people do not explain well. There are two ways to move the number-machine to the new telephone: the good, easy way, and the old, miserable way. We shall take the good way first.
The Good Way: If the Old Telephone Still Works
Pick up the OLD telephone. Open Google Authenticator on it.
In the top corner, look for the three little dots, or your picture, or a gear-shaped circle that means "settings," because apparently a gear is the universal symbol for "mess with things at your own risk."
Tap the words Transfer accounts. It may say "Export accounts." Same thing, different hat.
The telephone will ask you to prove it is you. It may ask for your fingerprint, or your face, or a code you must remember from when you set this all up in the year of our Lord whenever. Do your best. You have survived a century; you can survive a fingerprint reader. (Do not press your whole hand on it. One finger. They always want just the one.)
Choose the accounts you want to move. When unsure, choose all of them. We are not coming back this way again.
The old telephone will now show you a big square of little black and white squares. This is a "QR code." It looks like a checkers game that got out of hand. Leave it on the screen.
NOW pick up the NEW telephone. Open Google Authenticator on it.
It will ask if you want to begin fresh or bring accounts over. Choose the option about getting or importing accounts, or tap the little + sign and then Import existing accounts.
The new telephone will open its camera eye. Hold the new telephone up and point it at the old telephone's checkers-board square, the way you would aim a garden hose at a rose bush. Steady hands. You do not need to press anything — when the new telephone sees the square, it simply takes it, like a heron taking a fish.
The accounts will appear on the new telephone, names and six-digit numbers and all. Say something nice to the old telephone. It has earned it.
The Miserable Way: If the Old Telephone Is Dead, Lost, or at the Bottom of the Pond
Sit down again. Have some tea. This way is slower, but it works, because we work.
For each account — the bank, the email, the photographs, whatever the grandchildren signed you up for — you must visit its website on a computer and look for words like:
- "Two-factor authentication"
- "Security settings"
- "Set up authenticator app"
- "Backup codes"
Ah, backup codes. If, when you first set all this up, you wrote down a list of special one-time codes and put them in your important papers — perhaps in the tin with the buttons and the war medals — go bless your past self right now. Your past self was wise. Each of those codes can open a door once. Use one to get into the account, then tell the account, gently, "I have a new telephone now," and it will show you a new checkers-board square for the new telephone's camera.
If you did not write down backup codes — and truly, who among us did? — then look for the words "Can't access your device?" or "Lost your phone?" The bank or company will ask you many questions to prove you are you, which is deeply funny, because the one thing you are certain of in this world is that you are you. Answer their questions. They may mail you a letter. A letter! In the post! At last, a method we can respect. This can take some days. We are good at days.
Step 5: Check Your Work, Like a Knitted Sweater
On the new telephone, look at the six-digit numbers. On the old telephone (if it lives), look at its numbers. They should match, or at least the new telephone should be offering fresh numbers for every account, ticking along quietly like a kitchen clock.
Then, before you do anything bold, try one account. Open your email or your bank on a computer. When it asks for the code, type in the six numbers from the NEW telephone. If it lets you in, you may permit yourself a small smile. You have done it. At one hundred years old, you have done a thing the young ones complain about.
Step 6: Write Down Your Backup Codes THIS Time
Most accounts will offer you backup codes. Write them on paper. Real paper. Put the paper in the tin with the buttons and the war medals, or wherever you keep the deed to the house. Paper has never once run out of battery. Paper is the most reliable technology of our entire lifetime, and I have lived through a lot of technology.
Troubles You May Encounter, and What to Say to Them
- "The camera will not see the square." Clean both screens with your handkerchief — no, the soft part of the handkerchief — and hold the telephones steadier, in better light.
- "It says the code is wrong." The numbers change every thirty seconds. If a number is about to fade, wait for the fresh one and type quickly but calmly. Haste makes wasted codes.
- "I don't see Transfer accounts." Make sure the program is updated. In the store, find Google Authenticator again and press Update if offered. Then look once more.
- "I want my grandson to do it." You may. But hand him this article and let him see that you already knew the way.
A Final Word
They will tell you technology moves too fast. Nonsense. We move just fine; it is the technology that keeps lurching about like a calf on ice. Be patient with it, be patient with yourself, and remember: you have learned the radio, the television, the microwave (which we still do not fully trust), and the computer. A little glass telephone with a checkers-board on it is nothing.
Now finish your tea. It has gone cold, which is the truest sign of a job well done.
Yours, in codes and in confidence,
A Fellow Centenarian
P.S. — If you found this helpful, the greatest payment is that you tell your friend Edith about it. Edith has been saying the telephone "defeats her." Edith is not defeated. Edith simply has not read this yet.